Refund policy
Last Updated: September 15, 2026
At BathLoom, we want you to feel confident and satisfied with every purchase. If you are not completely satisfied with your order, we offer a 30-day return and refund policy, subject to the terms outlined below.
30-Day Return Policy
You may request a return within 30 days from the date your order is delivered.
To be eligible for a return, the item should be in substantially the same condition as when you received it, unused or gently inspected, and returned with any original packaging, accessories, components, or documentation supplied with the product.
To start a return, please contact our customer support team at:
Email: support@bathloom.store
Phone: +1 716-665-2570
Please include your order number, the name used to place the order, the item you wish to return, and the reason for your return.
Do not send a return to our business address without first contacting us. Our customer support team will provide the applicable return instructions.
Free Returns
BathLoom offers free returns for eligible orders within the 30-day return period. When your return request is approved, we will provide instructions regarding the appropriate return method.
Items returned without first requesting a return may not be accepted or may experience processing delays.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at support@bathloom.store.
Please provide your order number and, where appropriate, photographs showing the issue. We will review the request and work with you toward an appropriate resolution, which may include a replacement or refund.
Non-Returnable Items
For hygiene and safety reasons, certain personal-care products that have been used may not be eligible for return unless they arrived damaged, defective, or incorrect.
We may also be unable to accept items that have been intentionally damaged, materially altered, or returned with significant components missing.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
If you would like a different product, color, or variation, please contact our support team. Depending on product availability, we may arrange an exchange or recommend returning the original item and placing a new order.
Refunds
Once your returned item is received and inspected, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method. Your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.
Original expedited or optional shipping charges, if any, are generally non-refundable unless required by applicable law or the refund results from an error by BathLoom.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.
Contact Us
For questions regarding returns or refunds:
BathLoom
81 Mount Vernon Rd
Buffalo, NY 14226
United States
Email: support@bathloom.store
Phone: +1 716-665-2570